Shipping & Return Policy

Shipping

Duration Price

DHL Express UK

1-2 days

from £6.95

DHL Express EU

1-3 days

from £19.95

DHL Express USA

1-3 days

from £19.95

DHL EXPRESS WORLDWIDE* 

2-4 days

 

from £29.95

 

*Canada/Australia/South Africa/ other countries
Once a order is placed at www.shedeanjewelz.com orders are final

Order Processing

When an order is placed, it will take our team 1-3 days to process

Dispatch
Once the order is dispatched tracking will be submitted. It will then take between 1-3 days to arrive depending on your destination. All items will be shipped out together
Custom and Pre-Order items
The duration time is as stated in the product description

International Duty/Tax
Please note Shedean Jewelz is not responsible for any delays due to custom hold. Import duties and tax are responsibility of the customer to pay. If you fail to comply to paying duty/tax within your country and the parcel is returned to Shedean Jewelz, you will liable for additional charges of delivery/redelivery of the parcel to you.
 

Returns

Returns/Exchanges
Unfortunately, we do not accept any Returns/Exchanges. We quality check all orders before they leave our site. Checking and Measuring your size before purchasing is well advised as this cannot be exchanged. Customised items are made custom to size and sizes cannot be changed. We are not held responsible for any packages that are damaged by shipping carriers. We pride ourselves in ensuring all items are packaged well and securely. Please Contact us if have any other enquires regarding your order.

Faulty Items
If in any event a item arrives faulty please contact us within 7 days of the item arriving. Please email info@shedeanjewelz.com "faulty" with your order number and photo evidence, failing to do so after this time will void the dispute. If the dispute is accepted, you are responsible to pay for shipping costs. We take into consideration every dispute and is dealt on a "case by case" basis.

Lost/Undelivered
In a event of your item that has not been received within the time frame from dispatch date, please contact the shipping carrier and email us at info@shedeanjewelz.com with your order number Details.

Gift Cards
Please note gift cards are non-refundable and will be emailed once purchased.

When purchasing from www.shedeanjewelz.com you agree to our terms and conditions.
 
Shedean Ltd
12629924
Emmanuel Court
Sutton Coldfield
B73 6AZ